Cancellation & Refund Policy
1. Free Trial Allocations
The standard introductory plan offers a 14-day internal evaluation period equipped with 100 testing Credits, requiring no credit card authorization. Upon the expiration of the 14-day limit, the workspace parameters will automatically lock or switch to a restricted read-only mode unless an active paid commercial tier is selected.
2. Cancellation Process
Subscription renewals can be canceled at any time via the user dashboard configuration or the integrated Stripe Customer Portal. Following a cancellation request, no future automated charges will be executed. The workspace will remain operational, preserving full read/write permissions and access to purchased top-up Credits, until the end of the pre-paid billing term.
3. General Non-Refundability Policy
Because the Service is targeted strictly at a B2B audience, all payments processed for active subscription cycles, consumed Credits, and data lookups are non-refundable.
4. Commercial Billing Exceptions
Legitimate claims involving verified system disruptions, duplicate Stripe payment processing errors, or clerical accounting faults will be systematically reviewed on a case-by-case basis. To request an adjustment, submit an official ticket to support@leorexa.com including the workspace slug, corporate email, and transaction IDs. Validated refunds will be remitted to the initial payment source via Stripe within standard commercial banking timelines.